Answer in any language. Any time.
Pulse Concierge is the AI voice line for forwarders who can’t staff a receptionist for every time zone, language, and overflow window. It picks up on the first ring — in the caller’s language — qualifies the conversation, handles the routine ones, and posts the urgent ones into the TMS where your team is already working.
One voice line. Four jobs.
Routine in. Routine handled. Urgent in. Human paged.
Multi-lingual answering
Auto-detects the caller’s language from the first sentence and answers in it. All 15 supported languages — English, Español, Français, Português, Italiano, 中文, العربية, 日本語, 한국어, Tiếng Việt, ภาษาไทย, Deutsch, Türkçe, Corsu, हिन्दी. Your Houston shipper, your Shanghai factory, and your Madrid receiver all reach the same line — and all hear their own language.
Qualifies demo requests
When the caller is asking about service, Pulse Concierge captures company, lane, volume, incumbent, and routes the qualified request straight to your sales pipeline with a transcript. Unqualified calls — vendors, job seekers, surveys — get a polite close. Your team only sees the calls worth their time.
Voicemail → TMS
Every voicemail transcribed and posted as a note on the matching shipment, PO, or customer record — keyed by phone number, file number, container, or BOL. Your team works the inbox they already work; the voice line just becomes another channel into the platform.
Urgent escalation rules
Set the triggers — "anything containing ‘demurrage’", "any call from a top-10 customer after hours", "anything routed through the on-call line" — and Pulse Concierge pages a human via SMS, Teams, or Slack with full context attached. No urgent call sits in voicemail until morning.
Opt-in. Metered. Per-tier inclusions.
Opt-in on every tier — Pulse Concierge never goes live until you toggle it on in admin. Every minute metered so you can watch utilization in real time. First activation on any tier gets a 25-minute trial.
Pay-as-you-go. No included minutes. Smallest operations — where the receptionist gap is biggest — pay only for the calls answered.
$0.40/min overage. Bundled allowance fits a typical mid-volume forwarder. Overage rates discounted from Starter.
$0.30/min overage. Multi-office, after-hours, multi-language coverage. Lowest per-minute overage.
Fair-use ~10,000 min/mo soft cap. Metering still runs so capacity planning stays clean.
Ready to put it on your line?
Pulse Concierge ships as part of the Synthetic Intelligence suite. Your line, your script, your escalation rules — turn it on from the admin panel.