Voice Recording Disclosure

1. Purpose of This Page

This page documents the verbal opt-in disclosure played at the start of every call to PulseCargo's Pulse Concierge line at +1 (866) 232-9482. It serves both as a public record of the script callers hear and as the consent basis for recording inbound calls.

2. The Disclosure Caller Hears

Every call to +1 (866) 232-9482 is answered by our AI assistant Aria. The opening greeting Aria plays is:

"Hi there, thanks so much for calling PulseCargo, the freight intelligence platform. Quick heads up — I'm an automated assistant, and this call may be recorded. I'm happy to answer any questions you have. So, how are you doing today, and how can I help?"

The phrase "this call may be recorded" serves as the verbal recording-and-AI-assistant disclosure. A caller who chooses to remain on the line after hearing the disclosure has given verbal consent for the call to be processed and (where applicable) recorded.

3. What Is Captured

During a Pulse Concierge call we capture:

• Speech-to-text transcripts of both the caller's and Aria's turns, used to drive the conversation and capture lead details (name, company, email, phone) so a human team member can follow up.
• Call metadata — inbound number, dialed number, call duration, timestamps.
• Audio recordings may be retained where required for quality assurance, training of our internal staff, or dispute resolution. We do not use call audio to train third-party AI models.

Voice transcripts and any audio retained are stored within our Azure tenant under the same data-protection standards described in our Privacy Policy.

4. AI Assistant Aria

Aria is an automated assistant powered by Azure Communication Services (call connectivity), Azure Speech (Neural Text-to-Speech and Speech-to-Text), and a large language model hosted on Azure OpenAI. Aria's role is to greet callers, answer questions about PulseCargo, capture contact information, and route the caller to a human team member when requested.

Aria is not a human. The disclosure quoted above announces this at the start of every call.

5. Caller Choices

If you do not consent to the call being recorded or processed by an AI assistant, you may:

• End the call immediately after hearing the disclosure.
• Ask Aria to transfer you to a human team member (we will route the call without further AI processing).
• Email us directly at hello@pulsecargo.ai instead of calling.

6. Two-Party-Consent States

Some U.S. states (California, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, Washington) require all parties on a call to consent to recording. The verbal disclosure played at the start of every call satisfies this requirement: by continuing the call after hearing "this call may be recorded" the caller provides the second-party consent.

7. Data Retention & Your Rights

Call recordings and transcripts are retained for the duration of your active relationship with PulseCargo or for ninety (90) days, whichever is shorter, after which they are aggregated for product-improvement purposes and purged from identifiable storage. You may request access to or deletion of call recordings and transcripts associated with your phone number by emailing privacy@pulsecargo.ai. See our Privacy Policy for the full rights framework (GDPR, CCPA/CPRA).

8. SMS on the Same Line

The same number +1 (866) 232-9482 also accepts inbound SMS for the same conversational use case. Texting the number is the SMS opt-in — the act of initiating the text conversation constitutes consent to receive replies. See our SMS section in the Privacy Policy for full details. Reply STOP at any time to opt out, HELP for help.

9. Contact

Recording or AI-disclosure questions: privacy@pulsecargo.ai
General contact: /contact